Zong came up with a package of "Karachi Unlimited" offering a unique set of benefits for the customers. Karachi is the biggest city of Pakistan. It has the population of 20 million approximately The advertising and promotion of the package matched with the majority of the Karachites featuring W11 in their print ad. The campaign turned out to be great success as it was able to cannibalize consumers from Mobilink and Ufone.
Mobilink and Ufone realizing the importance of this package introduced Karachi Unlimited Package as well so as to retain the customers and stop losing customers to Zong. They both spend a significant chunk of their resources on promoting this package.
While driving through Karsaz yesterday evening, I heard the radio commercial of Zong featuring Karachi Unlimited Package. I was surprised to see such an aggressive response from a brand like Zong. They targeted the USPs of both Mobilink and Ufone and made fun of it on their Karachi Unlimited Package. It was like "Hey! Man that's my idea how in the blue hell you can copy it?"
Zong must understand that a single idea can never last for a long. If the idea has the potential others will copy it too which will drive down your profitability and growth. Therefore the only way to win customers is to offer continuous innovation highly accustomed to the whims and wishes of its customers. Leave aside Karachi Unlimited Offer, bring in something new and innovative that can take its competitors by surprise and attract its competitors' customers. That way Zong will be leading others and others will keep following its offerings. And one day or the other they will take the lead, wouldn't it?
